Pre-Order Policy

1. What is Pre-Order?

Pre-order allows you to purchase items before they are officially released or restocked. This ensures you secure limited edition or popular Gunpla models without missing out on your desired items.

2. Pre-Order Process

  • Place Order: Select your pre-order item and complete payment on the product page.

  • Confirmation: We will send you an order confirmation email.

  • Updates: We will keep you informed about your order status until the item arrives.

  • Shipping: Once the item is in stock, we will ship it to you immediately.

3. Multiple Pre-Order Items

If your order includes multiple pre-order items, the entire order will ship together once all items are available. For quicker delivery, we recommend placing separate orders for each pre-order item.

4. Payment

Full payment is required at the time of placing a pre-order. We accept credit cards, PayPal, and other payment methods available at checkout.

5. Estimated Arrival Time

Each pre-order item displays an estimated arrival date on the product page. Actual arrival times may vary due to manufacturer or supplier circumstances. We will notify you promptly of any changes.

6. Cancellation and Refund Policy

  • Pre-orders can be cancelled before the item ships. Please contact our customer service team to process cancellation requests.

  • Refunds will be processed within 7 to 14 business days after cancellation confirmation.

  • Once the item has been shipped, pre-orders cannot be cancelled. Any returns must follow our standard return policy.

7. Stock Guarantee

Pre-order quantities are limited and allocated on a first-come, first-served basis. Customers who successfully place orders and complete payment are guaranteed their reserved items.

8. Payment Deadline

If payment is not received within 5 calendar days of placing the pre-order, the order will be automatically cancelled.

9. Liability Disclaimer

We are not responsible for delays or non-delivery caused by manufacturers, suppliers, or courier services. We will make every effort to keep you informed and assist in resolving any issues.

10. Contact Us

If you have any questions about pre-orders, please contact us at:
Email: customers@cbgunpla.com
Customer Services Business Hours: Monday to Friday, 9:30 AM – 6:30 PM